Application closing by itself: how to solve?
Learning to identify problems like this and solve them is the best way to deal with the situation. It’s not always the cell phone’s fault or the operating system’s fault. The crash may be related to the network connection, the phone’s internal storage or even an update to the app in question.
In this article, we have prepared a diagnostic guide so that you can do the necessary tests and find out what is the problem behind apps that close on their own.
Check the internet connection
Whether on 3G, 4G or Wi-Fi, internet connection failures can cause apps to behave unexpectedly and close. This occurs in the interrupted attempt to locate information. Without access to networks, software can freeze, crash or close on its own.
Therefore, the first test to do is to check the connection quality. If it’s on mobile data, connect to a Wi-Fi network and test, and vice versa. Also, test other apps on the same connection. If they also show instability, then it is a sign that you need to solve your network problem first.
Check the service status
It is rarer for this to happen, but it is also a possibility. Services such as Facebook, WhatsApp, and Instagram may have some kind of instability in their origin. It is relatively common to read the news that some of these services were down for a few minutes.
To do this, test using the Downdetector service. It is a site that identifies in real-time whether the services best known and used by Brazilians are experiencing some kind of instability. If the chart indicates problems, wait a few hours and try the action again.
Restart the cell phone
If none of the two alternatives solve the problem, try restarting your phone. Often, the operating system may fail due to accumulated problems. Restarting the phone helps to restore these processes “from scratch”, forcing a “clean” opening of applications.
After restarting the device, try again to open the app in question. Most of the time the issues are resolved by this third step – which indicates that the crashes may not be a more serious condition. However, other types of failure can cause the problem to persist.
Check storage space
Lack of storage space can cause some apps to not be able to download updates. This causes them to operate “out of phase” and eventually some performance issues can occur as a result.
The solution here is to go into your settings and make sure you have enough free space for the app. Preferably, uninstall as many applications as possible that are not being used. In the case of Android, avoid installing apps on the memory card.
Update and reinstall the app
Finally, it may be that the problem in question is directly related to the application. In that case, delete it and reinstall it again. If the problem persists, then this is an indication that there is a problem with the latest version of the service, and that there is not necessarily a way to fix the problem.
If we are talking about a better-known service, look on social networks for reports of problems in the last few hours or of users who find themselves in a similar situation. However, in the case of lesser-known apps, the best thing to do is report the problem to the developer and wait for a solution.
If more apps have this type of problem, or if it becomes a constant in your phone’s performance, we recommend that you restore the device to factory conditions. Before that, make a backup and save data like photos and videos as restoring will erase all files.
To format an Android phone you must go to the device’s settings and find the option “Backup and reset”. On iPhone, a factory reset can be done from “Settings”, “General” and “Reset”.